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Store Policies

Return Policy:

Products purchased from Little Green Branches have a 30 guarantee provided that all products are in unused & unwashed condition, free of odors such as smoke or pets, free of stains, free of rips, tears, or holes.  All products are inspected upon arrival from the manufacturer and visible defects are immediately returned.  However, should a product have a defect that is not apparently visible, such as a malfunctioning snap or other defect, the 30 day return policy still applies. The 30 day return policy begins on the date of purchase and in store credit will be issued for the product.  A 15% re-stocking fee may be charged upon return of any item. 

 *Exceptions:  Items on clearance and gently used items are NOT eligible for the above return policy. All sales are final.  Little Green Branches also reserves the right to deem any "special orders" as final sale.

Exchanges:
Products may be exchanged for in store items of equal or lesser value within 30 days with a receipt. Exchanges will be granted in the amount of original purchase.  Any amount exceeding this will be billed upon checkout. Additional shipping charges may also apply. Products must be in un-used and un-washed condition. Products must also be free of odors (such as from smoke or pets),stains, tears, or holes. If a receipt is not provided, exchanges may be negotiated at the owner's discretion and the lowest sale price within the last 90 days will be used.  Exchanges on special orders may also be subject to a 15% re-stocking fee.

 Shipping:

In-Stock Orders are processed 2-3 days from receipt of order.  Products are shipped with standard 5-7 days shipping times unless otherwise noted. 

Pre-Order/ non-stock orders typically take 1-2 weeks for delivery. However, due to production delays at certain manufacturing plants shipping may be delayed.  If this is the case, Little Green Branches will notify customer as soon as possible with an estimated time of order arrival.  Little Green Branches is NOT responsible for factory delays and cannot guarantee prompt arrival.

Shipping Rates-  Order totals $50.00 and under are a flat rate of  $3.95.  Orders above $50.00 are a flat rate of $5.95.  Orders over $150 are free of charge.  Special circumstances may such as international shipping or extremely heavy packages may require additional charges.  Little Green Branches will notify customers should this be the case.  Shipping method is First Class when applicable and Priority on all others. 

Local customers (Greater Lansing, MI area) will not be charged shipping when choosing to pick up an order at one of our designated locations. If you have ordered in-stock items, you may pick up 1-3 days from date of purchase.  If you ordered non-stock, you will be notified upon the arrival of your order and arrangements for pick up times will be made. ***PLEASE NOTE- if for some reason you are not notified that your order is ready for pick up, PLEASE call 517-993-5157 to arrange to pick up your order.  Also, check your spam email box to be sure that Little Green Branches  notifications are not going there.****

 Other Information:Occasionally, substitutions may need to be made to orders.  This is particularly true when pre-ordering because manufacturers are sometimes "out of" certain products, colors, or styles.  

Loyalty Program:  Our "Six Box" Loyalty Reward Program offers rewards to frequent customers in the form of in store credit only. When a purchase is made, the pre-tax total minus any coupons or discounts, is recorded on the card. When card number one is filled, the six totals are added together and the customer is rewarded with 5% rewards to spend in the store on their next visit.  Purchases made using the the rewards credit do not qualify to be logged on a new or existing Loyalty card. Purchases using the rewards credit are not combinable with coupons or other offers that state an exclusivity clause ("not to be combined with any other offer"). A new card will be created and purchases made after that visit will start being recorded.  On the completion of a third loyalty card, the customer's rewards double to 10% and will stay at that level for any subsequent cards.  Purchases made on the same day will be totaled and entered as one entry.  In the even on a baby shower, guests that purchase off of a registry have the option of recording their purchase on their card or "donating" it to the registrant's loyalty card. *As of January 1st, 2017 our "stamp card" rewards system will no longer be accepted.  If you would like a copy of our archived policy on the stamp card program, please contact us here.  We have encouraged customers over the past year to enroll in the new program because it offers rewards on every dollar, unlike the old stamp program.  In order to streamline our rewards program, we are only tracking or honoring rewards using the Six Box program.


Little Green Branches will do everything possible to promptly fill orders, please remember  we are a small business.   We are so grateful to have understanding customers who are willing to support small businesses and be flexible. Thanks so much in advance!  We hope to continue to grow to be able to serve you better in the years to come.

      

 Little Green Branches makes every attempt to provide excellent customer satisfaction.  If you are unhappy with your products or level of service, please contact us via email- littlegreenbranches@gmail.com or phone: (517)993-5157.

 
Copyright and Trademark Notice  
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks   
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Little Green Branches reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Little Green Branches signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the next day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday, Monday, or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  
We will gladly accept the return of products that are defective due to defects in manufacturing for 30 days from the date of purchase.  Examples of this are non-functional closures, holes, cracks, missing pieces, etc.  Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
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Shipping Policy   
Shipping Time -- Most orders received before 5:00PM will ship within 48 hours, provided the product ordered is in stock. Orders received after 5:00 PM will ship within 3-5 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Little Green Branches shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Little Green Branches shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Little Green Branches shall immediately issue a credit to your credit card account in the amount of the incorrect price